A Care Concierge handles the work to get your medical products covered by insurance.
Covered by Medicare for eligible patients
HIPAA privacy & security focused
Keep your current doctor
Excellent
Insurance may cover more than you think
Incontinence supplies
Mobility & daily living aids
Diabetes supplies
Nutrition & feeding
Respiratory care
John F., Verified patient
“My care concierge got my scooter covered by Medicare. I'd been trying to figure that out on my own for months.”
A Care Concierge does everything to get your products covered
We handle the back and forth with your doctor to get your prescription
We find a Medicare-enrolled supplier and place your order
We fight insurance denials and appeal so you get approved
How much does a Care Concierge cost?
Eligible patients pay little or nothing out of pocket.
Covered by Original Medicare and most Medicare Advantage plans.
We verify your coverage before anything begins.
Finding out if you’re covered is always FREE, no obligation.
Have questions?
Speak to a Care Concierge
Free consultation • Call now
What exactly does a Care Concierge do?
Works with your whole care team
Your Care Concierge coordinates directly with your doctors, case managers, and specialists — so nothing gets lost between providers and the right paperwork reaches the right people.
Gets your prescription sorted
Some products require a valid prescription before insurance will cover them. Your Care Concierge handles the back-and-forth with your doctor to make sure the documentation is right — so your order doesn't get held up or denied.
Most people overpay for care — your Care Concierge finds savings
If insurance won't cover it, that's not the end. Your Care Concierge knows where to look across Medicare benefits, assistance programs, and community resources to find a path to get you what you need.
Saves you money beyond your insurance
Your Care Concierge can connect you to programs that help cover utility bills, reduce rent costs, arrange free rides to appointments, and find cheaper prescriptions — benefits many people may qualify for but never know how.
What is a Care Concierge?
A certified medical expert who knows the benefits, programs, and coverage most people don't know exist.
Covered by Original Medicare and most Medicare Advantage plans.
They handle the legwork, you stay in control.
Covered by Medicare. Most people pay $0.
Meet our Care Concierges
Allison M.
Certified Medical Assistant
Tampa, FL
Mom of two and a very spoiled golden retriever named Biscuit. Allison specializes in finding OTC and grocery benefits patients didn't know they had, and works closely with doctors and case managers to make sure nothing gets missed.
Mark H.
Certified Medical Assistant
Phoenix, AZ
Dad of three boys. Mark is known for tackling the tough ones, tracking down Medicare suppliers, resolving prescription issues, and fighting denials until patients get what they're owed.
Kathy R.
Certified Medical Assistant
Houston, TX
Grandmother of four and a former hospital case manager. Kathy specializes in helping patients transition home and uncovering benefits most people never knew they had, from food and utilities to transportation and more.
Frequently asked questions
What products can be covered by Medicare?
How much will my products cost me?
Do I have to pay anything to find out what's covered?
What's a Care Concierge, exactly?
Are you a home health agency?
Can I keep my own doctor?
What if my insurance already denied my product?
How long does it take to get a product covered?
Is this a one-time service, or ongoing?
Your Care Concierge will handle the paperwork, fight insurance denials, and cut through the red tape until you get the products you need.
Healthcare in the U.S. is working against you
You can wait months to see a specialist, get hit with bills you didn't expect, and spend hours on hold just to get a simple answer. You deserve an expert who is on your side.
It's slow when you need answers fast
It makes you feel like another number
It’s a full time effort just to keep up
You don't have to fight insurance alone
Getting products covered means paperwork, prior authorizations, and a lot of time on hold. Your Care Concierge handles all of it for you.
We get your prescription right the first time
We handle the back-and-forth with your doctor to avoid delays getting your products covered.
We place your order with an approved supplier
We find Medicare-enrolled suppliers who carry what you need and handle the rest.
We push back when insurance says no
Denials aren't final. We know how to appeal until you get the approvals you deserve.
Carewell means white glove service and support
We'll match you with the right Care Concierge for your situation. They'll be by your side every step of the way — getting things done, following up, and making sure you always have someone to turn to.
This is your Care Concierge Team.
“My care concierge got my scooter covered by Medicare. I'd been trying to figure that out on my own for months.”
– John F., Verified patient
How we helped
John’s Care Concierge identified the right coverage path and got his mobility equipment approved through Medicare.
What exactly does a Care Concierge do?
Every situation is different, but here are just some of the ways a Carewell Care Concierge can help.
Problem
You're not sure if the product you need is covered, and figuring it out feels impossible.
Solution
Your Care Concierge checks your plan, explains what's covered, and handles the approval.
1
Intake session
We’ll call and discuss your situation, care journey, and how a concierge can help.
2
Concierge meeting
Meet your concierge who will listen, learn your needs, and get to work for you.
3
Ongoing support
We’re here for as long as you need us. No health issue is too big, or too small.
Frequently asked questions
How much does a Care Concierge cost?
Does my insurance cover this?
What's a Care Concierge, exactly?
Can a Care Concierge help me get my products covered by insurance?
How long does it take to get covered products approved?
What kind of products can I get covered?
What if Medicare denies my request?
You don’t have to navigate this alone
Start receiving support from your Care Concierge today.